GENERAL TERMS AND CONDITIONS:

1. Preliminary Considerations

These General Terms and Conditions regulate the legally permitted use of this website, whose operator is VEGGIEANIMALS NUTRITION, S.L. These General Terms and Conditions regulate the access to and use of the website that the owner makes freely available to Internet users. Access to the website implies unconditional acceptance of these terms. Mere use of the website, as well as requesting information or placing an order, constitutes full acceptance of these General Terms and Conditions.

2. Use of the Website

The User undertakes to use the website, its Services and Contents diligently, correctly and lawfully and, in particular, agrees to refrain from removing, circumventing or manipulating the copyright and other identifying information relating to the rights of their owners incorporated into the Contents, as well as the technical protection devices or any information mechanisms that may be contained in the Contents.

3. Intellectual and Industrial Property

The texts, images, logos, distinctive signs, sounds, animations, videos, source code and other contents included on this website are the property of VEGGIEANIMALS NUTRITION, S.L., or, where applicable, the company holds the corresponding rights of use and exploitation. Accordingly, they are protected works under the applicable intellectual and industrial property legislation.

Any transmission, distribution, reproduction or storage, in whole or in part, of the contents hosted on this website is expressly prohibited without the prior and express consent of the owner. However, users may reproduce or store the contents of the website exclusively for their personal use, while the reproduction of any elements or contents of this website for profit-making or commercial purposes is expressly and strictly prohibited.

4. Disclaimer of Liability

VeggieAnimals shall not be liable for:

Interruptions in the normal operation of the website resulting from force majeure events that cause the web service to be partially or totally unavailable.
Any unauthorised use by third parties of our customers' usernames and passwords due to a lack of diligence on the part of the customers in safeguarding them.
The use of incorrect or false data by our customers, including errors made by customers when registering and those resulting from the failure to update their information.

5. Payment Security and Buyer Protection

Payments for purchases made through www.veggieanimals.com are processed through Cecabank using encryption and data-transfer security systems based on the SSL protocol. Therefore, buyers will benefit from the protection provided by these secure channels at all times.

LSSI-CE Law 34/2002
Legal Notice

1. General Information

In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), and Law 7/1998 of 13 April on General Contracting Conditions, users of the website www.veggieanimals.com are hereby informed of the following:

Website owner: VEGGIEANIMALS NUTRITION, S.L.
Tax Identification Number (CIF/NIF): B25896168
Registered office: AVENIDA DE LA CABRERA 7, 28751 LA CABRERA, MADRID, SPAIN.
Contact email: hola@veggieanimals.com
Telephone: 0034.633221086

2. Terms of Use

Access to and use of the website www.veggieanimals.com is subject to these Terms of Use and to the applicable legislation. By accessing and using this website, the User expressly accepts these terms.

At any time, VEGGIEANIMALS NUTRITION, S.L. may modify the presentation and configuration of the Website, as well as the legal information and documentation and the services and contents provided, in accordance with Articles 126 and 126 bis of Royal Legislative Decree 1/2007 of 16 November.

VEGGIEANIMALS NUTRITION, S.L. declares that it has adopted all the necessary measures that the state of technology and its capabilities allow in order to ensure the proper functioning of the Portal, reduce system errors and guarantee maximum security for Users. However, it cannot guarantee against damages that may be caused to the User by any person who violates the conditions established by VEGGIEANIMALS NUTRITION, S.L. on its Portal and/or its technical security measures.

3. General Contracting Conditions

In accordance with Law 7/1998, any contract entered into through this website shall include the General Contracting Conditions, which shall be accessible to the User at all times. Before carrying out any transaction, the User must expressly accept these conditions.

These General Conditions shall be binding on both parties from the moment the User expressly accepts the contract. The owner of the website reserves the right to modify the General Conditions, informing users in advance by publishing the changes on the website.

4. Payment Methods

The website www.veggieanimals.com offers its customers the following payment methods:

Credit or debit card: Visa, MasterCard and other cards indicated during the purchasing process are accepted.
Bank transfer: Once the purchase has been made, the User will receive an email containing the bank details required to make the transfer. The order will be processed once receipt of payment has been confirmed.
PayPal: If the User chooses this option, they will be redirected to the secure PayPal platform to complete the transaction.
Bizum: Payment can also be made through Bizum.

Payment shall be deemed completed once the full amount has been paid and confirmed by the website owner.

5. Shipping

The website www.veggieanimals.com ships nationally and internationally. The specific shipping conditions are as follows:

Delivery times: Delivery times may vary depending on the destination and the shipping method selected during the purchase process. Estimated delivery times will be clearly indicated when placing the order.
Order preparation may take up to 48 hours.
Delivery times are 24–48 hours in mainland Spain and 5–10 days in the Balearic Islands, Canary Islands and Europe.
Shipping costs: Shipping costs will be calculated according to the destination and the weight/volume of the order and will be displayed to the User before completing the purchase.
Shipping is free for orders over €60 in the Canary Islands and Spain and over €80 in the Balearic Islands.
For Europe, shipping costs always apply and vary according to the weight of the order.
Shipment tracking: Once the order has been processed, a tracking number will be sent to the email address provided by the User so that they can monitor the status of their shipment at all times.
International shipments: Shipments outside Spain may be subject to additional duties and taxes in the destination country. These costs shall be borne by the recipient.

The VeggieAnimals team monitors shipments daily in order to resolve any type of incident as quickly as possible and notify customers accordingly.

6. Product Guarantees

All products offered through www.veggieanimals.com are subject to the legally established guarantees, in accordance with Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary legislation.

Warranty claims: If the User detects a problem or breakage in a product, they must contact the customer service department of www.veggieanimals.com, providing proof of purchase and a detailed description of the defect or problem. The website owner shall be responsible for replacing the defective product.

7. Returns Policy

The User has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with the General Law for the Protection of Consumers and Users. To request a return, the User must contact customer service by email. Such returns will only be accepted in cases of breakage or damage.

The product must be returned in its original condition, without signs of use and in its original packaging. Once the product has been received and its condition verified, the total amount will be refunded, deducting shipping costs where applicable.

If a refund of the purchase amount is requested, it will be made within a maximum of 15 calendar days from receipt of the withdrawal request.

Product Damaged During Transport

These products must be returned by the purchaser in a suitably protected manner, placing them inside a box. VEGGIEANIMALS NUTRITION, S.L. shall bear all return shipping costs. The customer may choose either a refund of the order amount or shipment of the same product again.

VeggieAnimals makes its transport company available to the purchaser for the collection of the goods, completely free of charge. If the purchaser wishes to return the goods using a transport company other than the one proposed by VEGGIEANIMALS NUTRITION, S.L., the purchaser shall bear the transport costs.

When a product has been damaged during transport, it is essential that the customer notify us by telephone on the same day the goods are received, attaching photographs of the product and packaging and recording the incident on the carrier's delivery note.

If a refund of the purchase amount is requested, it will be made within a maximum of 15 calendar days from receipt of the withdrawal request.

Withdrawal or Modification of an Order

You may withdraw from your purchase made with VeggieAnimals before the purchased products have left the warehouse. The purchase amount will be refunded within a maximum of 15 calendar days from receipt of the withdrawal request.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the purchase by emailing hola@veggieanimals.com.

If you wish to modify your order, simply inform us by email at hola@veggieanimals.com or by calling 633.221.086.

8. Personal Data Protection and Use of Cookies

In compliance with the applicable data protection legislation, personal data collected through this website will be processed in accordance with Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and the General Data Protection Regulation (GDPR).

Users may exercise their rights of access, rectification, cancellation, objection and other applicable rights by contacting hola@veggieanimals.com.

9. Intellectual Property

All contents of the website, including texts, images, graphics, logos, designs and any other material, are the property of the website owner or of third parties who have authorised their use, and are protected by the applicable intellectual and industrial property legislation.

The reproduction, distribution, modification or any other unauthorised use of such contents is prohibited without the express written consent of the website owner.

10. External Links

This website may contain links to other websites operated by third parties in order to facilitate access to information of interest. However, the website owner shall not be responsible for the contents, services or products offered on such external websites.

11. Disclaimer of Liability

The website owner shall not be liable for any damages that may arise from the misuse of the website or the contents published on it. Likewise, the availability, continuity or faultless operation of the website is not guaranteed.

12. Codes of Conduct

The website www.veggieanimals.com undertakes to comply with the codes of conduct applicable to it, in accordance with the regulations in force concerning electronic commerce and consumer protection.

These codes of conduct are designed to ensure that the company acts ethically and responsibly in all its operations, including:

Transparency: The website will provide clear, complete and accurate information about the products and services offered, including prices, characteristics and contracting conditions.
Confidentiality and Security: The confidentiality of users' personal data is guaranteed, ensuring that such data is processed securely and in accordance with data protection regulations.
Customer Service: An efficient and accessible customer service will be provided, with clear communication channels for resolving questions, complaints and disputes.
Dispute Resolution: In the event of a dispute, the website undertakes to facilitate the fair and prompt resolution of disputes, including the option of resorting to recognised alternative dispute resolution systems, such as Consumer Arbitration Boards or equivalent mechanisms.

13. Commercial Communications by Electronic Means

In accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), the website www.veggieanimals.com will not send commercial communications by email or other equivalent electronic means that have not been previously requested or expressly authorised by the recipients.

Prior Authorisation: When registering on the website, the User may choose whether or not to receive commercial communications. If the User agrees to receive commercial communications, these may include offers, promotions and news about products or services offered by www.veggieanimals.com.
Right to Withdraw Consent: At any time, the User may withdraw their consent to receive electronic commercial communications by notifying us through the contact channels provided on the website or through the unsubscribe link included in each communication.
Compliance with Regulations: Commercial communications sent by www.veggieanimals.com will clearly identify the sender and will be designed so as not to mislead the recipient. A simple and free method of opting out of future communications will also be provided.

14. Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by Spanish and European legislation. In the event of any dispute or litigation relating to the interpretation or application of these Terms and Conditions, the parties submit to the jurisdiction of the competent courts of Madrid, expressly waiving any other jurisdiction that may correspond to them.

We hereby inform you of the existence of an online dispute resolution platform.

Platform link: http://ec.europa.eu/consumers/odr/

Further information may be found in Article 14(1) of the ODR Regulation, downloadable in PDF format at the following link:

http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524