FAQs

We distribute our products all over Spain, including the Canary and Balearic Islands, Ceuta, Melilla, Portugal, Andorra, France, Italy, Germany, United Kingdom, Denmark, Netherlands, Belgium, Switzerland, Czech Republic, Austria, and Poland and you can buy them online HERE or in partner stores SEE SALE POINTS

To purchase VeggieAnimals products on our website, you have to register. It will take you very few minutes and it’s very simple.

Your orders are prepared at Lantegi Batuak, a foundation that fights against social exclusion. The orders that are made from Monday to Friday before 1 pm are shipped the same day from our warehouse and arrive at their destination in 24-48 hours. If your order has been placed after 1 pm, it will leave the warehouse the next day, Monday to Friday, and will arrive at its destination in 24-48h.

To find out where your package is located you can go to "My account":
https://www.veggieanimals.com/gb/login?back=my-account and click on "History and details of my orders", on "Data" or contact us by email to pedidos@veggieanimals.com or via WhatsApp/call +34.627.68.08.24

In the following link you can see the status of your order:
In the following link you can see the status of your order: https://www.veggieanimals.com/gb/order-history and click on "History and details of my orders", on "Data" or you can contact us by email at pedidos@veggieanimals.com or via WhatsApp/Call +34.627.68.08.24

If you have forgotten your password, you can retrieve it at the following link:
https://www.veggieanimals.com/gb/password-recovery

Once you have chosen your VeggieAnimals products and you are inside the cart, on the right side it is indicated "Do you have a discount code? This is where you have to write your code and click on the button next to "Add".

In the case of a coupon added directly by VeggieAnimals to your account or the 10% welcome coupon, you will see it listed under "Do you have a promotional code" and you only have to click on it and hit the "Add" button.

To redeem your loyalty points on a coupon, you must go to "My Account" on the following link: https://www.veggieanimals.com/gb/login?back=my-account, click on "Loyalty Points" and "Turn Points into a Coupon"

Go to https://www.veggieanimals.com/gb/order-history and click on "History and details of my orders", you will see a little icon in the column "Invoice", clicking on it you will be able to download your invoice. You can also contact us by email at pedidos@veggieanimals.com or by WhatsApp/calling +34627680824 so we can send it to you.

VeggieAnimals online shop allows payment by card, Paypal and wire transfer.

Write to pedidos@veggieanimals.com or call +34.627 68 08 24 so we can help you.

In Spain, Andorra and Portugal delivery times are from 24 to 48 hours from Monday to Friday. For the rest of the countries the delivery is from 5 to 10 days.

These products must be returned by the buyer in a secured condition, by placing them in a protective box or bag. VeggieAnimals SL will bear all shipping costs for the delivery and return of the product. Giving the possibility to reimburse the cost of the order or to send the same product back to the customer.

VeggieAnimals SL puts our transport company at the disposal of the customer to pick up the goods, completely free of charge. If the customer wishes to return the goods with a transport company other than the one proposed by VeggieAnimals SL, and the transport company selected by the customer offers higher rates, the customer will bear the difference in shipping costs.

When the product has been damaged during shipping, it is essential that you inform us by phone the same day you receive the goods and that you note the incident on the carrier's delivery note.

You can cancel your VeggieAnimals SL purchase before the purchased items have left the warehouse. The refund of the purchase amount will be made within a maximum of 15 calendar days from receipt of the cancellation.

To exercise the right of withdrawal, you must notify us at info@veggieanimals.com your decision to cancel the purchase made within a maximum of one day after your purchase, since the deliveries of VeggieAnimals SL products are shipped within 24-48h.

If you want to change your order, just notify us by writing an email to info@veggieanimals.com or by calling us on +34633221086.

Once the products have been shipped, they cannot be returned for safety reasons as they are food products and we cannot check whether they have been handled, altered or exposed to temperatures that alter their quality and safety.

Orders are reimbursed within 7-15 days.

As a ClubVeggie member you can benefit from a 10%, 15% or 20% discount on your quarterly, half-yearly or annual orders, respectively.

You forget about calculating when to buy the feed and having to place the orders since we will do the calculations and the shipping ourselves. And you also forget about paying, as we debit your receipts for your convenience.

You have all the info in the following link: www.veggieanimals.com/gb/content/16-club-veggie

For those who are purchasing for the first time, we have a 10% discount welcome coupon.

With every purchase you make, you accumulate loyalty points that you can redeem for discount coupons. The system is as follows:

1 euro of purchase = 1 loyalty point.
1 loyalty point = 0.10 Euro discount.

We have permanent offers of 2u of 15kg for cats and 2 and 4u for dogs, plus savings packs composed of different VeggieAnimals products.

From time to time we have offers in which we give away 12.5kg of dog food and 5kg of cat food. Don't forget to subscribe to our newsletter so that you can receive our promos and discounts!

We have created special offers for those who live with many Dogs, offering interesting discounts and no shipping costs.

Some are permanently present on our online shop and occasionally we also make other offers. Don't forget to subscribe to our newsletter so that you receive the alerts.

One of the main objectives of VeggieAnimals is to help Protectors, Sanctuaries, Shelters, and Animal Associations, therefore, we have special prices for Sanctuaries, Shelters and Protectors, and discounts for Animal Associations and Cat colonies, find out HERE.