FAQs

We distribute our products throughout the Peninsula, including the Canary Islands and Balearic Islands, Portugal and many countries in Europe. Can be purchased online HERE or in partner establishments SEE SALE POINTS

To buy VeggieAnimals products through our website you need to register, it will take only a few minutes and is very simple.

Orders placed from Monday to Friday before 12.30h leave our warehouses the same day and arrive at their destination in 24-48h for orders within the Peninsula and in Portugal, 72h for orders in the Balearic Islands and Canary Islands, and between 5 and 10 days for orders to Europe. If your order was placed after 12.30h, it will leave the next day from the warehouse, from Monday to Friday, and will arrive at destination in 24-48h for orders within the Peninsula and in Portugal, 72h for orders in the Balearic Islands and Canary Islands, and between 5 and 10 days for orders to Europe.

To find out where your package is located you can go to "My account":
https://www.veggieanimals.com/gb/login?back=my-account and click on "History and details of my orders", on "Data" or contact us by email to pedidos@veggieanimals.com or via WhatsApp/call +34.627.68.08.24

In the following link you can see the status of your order:
In the following link you can see the status of your order: https://www.veggieanimals.com/gb/order-history and click on "History and details of my orders", on "Data" or you can contact us by email at pedidos@veggieanimals.com or via WhatsApp/Call +34.627.68.08.24

If you have forgotten your password, you can retrieve it at the following link:
https://www.veggieanimals.com/gb/password-recovery

Once you have chosen your VeggieAnimals products and you are inside the cart, on the right side it is indicated "Do you have a discount code? This is where you have to write your code and click on the button next to "Add".

In the case of a coupon added directly by VeggieAnimals to your account or the 10% welcome coupon, you will see it listed under "Do you have a promotional code" and you only have to click on it and hit the "Add" button.

To redeem your loyalty points on a coupon, you must go to "My Account" on the following link: https://www.veggieanimals.com/gb/login?back=my-account, click on "Loyalty Points" and "Turn Points into a Coupon". Valid for 3 months.

Go to https://www.veggieanimals.com/gb/order-history and click on "History and details of my orders", you will see a little icon in the column "Invoice", clicking on it you will be able to download your invoice. You can also contact us by email at pedidos@veggieanimals.com or by WhatsApp/calling +34627680824 so we can send it to you.

VeggieAnimals online shop allows payment by card, Bizum, Paypal and wire transfer.

Write to pedidos@veggieanimals.com or call +34.627 68 08 24 so we can help you.

24-48h in orders within the Peninsula and in Portugal, 72h in orders in the Balearic Islands and Canary Islands, and between 5 and 10 days in orders to Europe.

These products must be returned by the buyer in a protected manner, including them inside a protective box or bag. VeggieAnimals will bear all shipping costs for delivery and return of the product. Giving the customer the option to refund the cost of the order or return the same product back to the customer.
VeggieAnimals provides the buyer with our transport company for the collection of goods, completely free of charge. If the buyer wishes to return the goods with a transport company other than that proposed by VeggieAnimals, and the transport company selected by the buyer offers higher rates, the buyer will bear the difference in the cost of transport.
If the product has been damaged during transport, it is essential that you inform us on the day you receive the goods and note the incident on the delivery note of the carrier.

You may withdraw from your purchase made on VeggieAnimals before the purchased products have left stock. The refund of the purchase amount will be made within a maximum of 15 calendar days from receipt of withdrawal.
To exercise the right of withdrawal, you must notify us to info@veggieanimals.com your decision to withdraw from the purchase made within a maximum of one day after your purchase as shipments of VeggieAnimals products are made within 24-48h.
If you want to modify your order just let us know by writing an email to iinfo@veggieanimals.com or calling us on +34.633.221.086.
Once the products have been shipped, it is not possible to return them for safety reasons since they are food products and we cannot check if they have been handled, altered or exposed to temperatures that alter their quality and health.

Orders are reimbursed within 7-15 days.

For those who are purchasing for the first time, we have a 10% discount welcome coupon.

With every purchase you make, you accumulate loyalty points that you can redeem for discount coupons. The system is as follows:

1 euro of purchase = 1 loyalty point.
1 loyalty point = 0.10 Euro discount.

Points are valid for three months.

One of the main objectives of VeggieAnimals is to help Protectors, Sanctuaries, Shelters, and Animal Associations, therefore, we have special prices for Sanctuaries, Shelters and Protectors, and discounts for Animal Associations and Cat colonies.